topic Issue with router in Broadband

Issue with router

nicola_hughes_2000 — Mon, 10 Feb 2025 21:04:50 GMT

Hi there,

Our old router has lost the Wireless functionality. Please can we request a new one.

Re: Issue with router

Divsec — Mon, 10 Feb 2025 21:38:22 GMT

Hi @nicola_hughes_2000 could you mention which model router you have, please. Also did you try restarting the router?

your post has been escalated and you should hear soon. In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

Re: Issue with router

nicola_hughes_2000 — Mon, 10 Feb 2025 21:51:08 GMT

Hi, it's a Technicolor TG588v v2. I'll update with my account details on the link - thanks!

Re: Issue with router

Debbie-TalkTalk — Tue, 11 Feb 2025 07:01:19 GMT

Hi @nicola_hughes_2000

Was your service transferred over from Shell?

We have a dedicated team who can take a look at this for you. At the moment we are unable to support Shell migration customers on the Community.

To get the help you need please give the dedicated Shell Migration team a call on 0345 172 0088, they'll be able to help.