topic Re: New customer in Broadband

New customer

Megan30 — Mon, 10 Feb 2025 18:24:07 GMT

Hi,

I have just received my new broadband hub and it is blinking orange only. I cannot get it to connect to the internet

Re: New customer

Gliwmaeden2 — Mon, 10 Feb 2025 22:56:52 GMT

@Megan30, welcome to the forum.

Support staff will be back on here during the day [Monday to Friday].

You need to complete your community forum profile details for them to identify your account.

Go via your avatar; settings. Add your Talktalk phone number or account number etc in Personal Information. Scroll down further to find the SAVE CHANGES button.

What package are you supposed to be on?

Re: New customer

Chris-TalkTalk — Tue, 11 Feb 2025 07:04:24 GMT

Hi Megan30,

Can you please update your community profile as Gliwmaeden2 has requested and we'll be happy to help

Chris

Re: New customer

Megan30 — Tue, 11 Feb 2025 07:12:50 GMT

Hi,

this has been sorted now, thank you