topic Re: Huawei-DG8041W ADSL dropping out multiple times a day. in Broadband

Huawei-DG8041W ADSL dropping out multiple times a day.

craig_lee871 — Tue, 11 Feb 2025 13:33:38 GMT

Hello,

I've had the Huawei-DG8041W for quite a few years and it has recently started dropping out multiple times a day and requires a reset to get the connection back. Please could I be sent a replacement?

Thanks

Craig

Re: Huawei-DG8041W ADSL dropping out multiple times a day.

Karl-TalkTalk — Tue, 11 Feb 2025 13:52:59 GMT

Can you please update your Community Profile to include your

Name
TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Do not post any personal information, account numbers or phone numbers publicly.

Thanks

Karl

Re: Huawei-DG8041W ADSL dropping out multiple times a day.

craig_lee871 — Tue, 11 Feb 2025 14:01:31 GMT

Thanks for the quick response Karl, I have updated my Community Profile.

Re: Huawei-DG8041W ADSL dropping out multiple times a day.

Karl-TalkTalk — Tue, 11 Feb 2025 14:18:41 GMT

a router is on the way to you.

Thanks

Karl.

Re: Huawei-DG8041W ADSL dropping out multiple times a day.

craig_lee871 — Tue, 11 Feb 2025 14:25:20 GMT

Great, thanks for your help Karl.

Re: Huawei-DG8041W ADSL dropping out multiple times a day.

Karl-TalkTalk — Tue, 11 Feb 2025 14:34:58 GMT

You're Welcome 🙂

Regards

Karl