topic Re: I damaged my router in Broadband

I damaged my router

BigFly-1 — Mon, 10 Feb 2025 19:12:28 GMT

Can you please advise how I can get a replacement router. I dropped the one I have. I got it back together, however the mounting bracket is damaged. The rounter is working but I cannot stand it upright.

Re: I damaged my router

ferguson — Mon, 10 Feb 2025 19:31:39 GMT

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: I damaged my router

Debbie-TalkTalk — Tue, 11 Feb 2025 07:38:15 GMT

Hi @BigFly-1

I've ordered you a replacement router and a returns bag for your current router to be returned.

Please allow 24-48hrs for this to arrive.

Thanks

Debbie

Re: I damaged my router

BigFly-1 — Tue, 11 Feb 2025 18:04:59 GMT

Many thanks Debbie, much appreciated

Re: I damaged my router

Debbie-TalkTalk — Wed, 12 Feb 2025 06:58:11 GMT

Hi @BigFly-1

No problem 🙂

Debbie

Re: I damaged my router

Debbie-TalkTalk — Fri, 14 Feb 2025 08:09:17 GMT

Hi @BigFly-1

Have you received the replacement router?

Re: I damaged my router

BigFly-1 — Fri, 14 Feb 2025 17:25:31 GMT

Hi Debbie,

Yes, I received it yesterday (Thursday) and fitted it last night. The old one, along with all the cables etc was posted back today.

I'd like to say a big thanks to you for the great service afforded to me👍😀.

Many thanks for your prompt and efficient service.

Best regards

Aidan

Re: I damaged my router

Debbie-TalkTalk — Mon, 17 Feb 2025 06:37:13 GMT

Hi Aidan @BigFly-1

That's great, thanks for letting me know 🙂

Debbie