topic Re: Unable to connect to Work VPN in Broadband

Unable to connect to Work VPN

sparky161 — Wed, 12 Feb 2025 09:50:23 GMT

Hi woke up today, and cant connect to work VPN, have reached out to other users and they are not having problems.

We use forticlient for connection, as a test i connected my computer to my mobilephone and used that as a hot spot, and connected fine, seem to be to do with Talktalk, or my Hub, as you can understand i need a soultion for this asap?

Re: Unable to connect to Work VPN

KeithFrench — Wed, 12 Feb 2025 09:51:30 GMT

Which make/model of router are you using & what firmware is it running?

Re: Unable to connect to Work VPN

sparky161 — Wed, 12 Feb 2025 10:09:13 GMT

Hi Keith

Its a sagemcom FAST 5364-3.T8

Apart from the problems before xmas, this has never had any problems,

TalkTalk Wi-Fi Hub
version SG4K100206

Hardware VersionSoftware VersionGUI VersionSystem Up Time

FAST5364 3.00

SG4K100206

5.100.5

00h36m41s

Re: Unable to connect to Work VPN

Karl-TalkTalk — Wed, 12 Feb 2025 10:22:58 GMT

No changes have been made to the router or firmware recently that would stop our VPN from working, and we are not seeing any other reports.

Have you tried a pin reset of the router - hold a pin or paperclip in the reset hole at the back for 10 seconds and this will fully reset the router.

Let me know if this clears the issue, If not, we can swap out the router.

Thanks

Karl.

Re: Unable to connect to Work VPN

sparky161 — Wed, 12 Feb 2025 11:17:41 GMT

Hi Karl,

Thanks for the advise,I have just done a reset from back of router, and unfortunately still have same problem?>

as i say before today has worked perfectly. any other advise would be appreciated

Re: Unable to connect to Work VPN

KeithFrench — Wed, 12 Feb 2025 11:29:55 GMT

There are certainly no known VPN issues with your router. Karl did say he would replace it for you though.

Re: Unable to connect to Work VPN

Karl-TalkTalk — Wed, 12 Feb 2025 11:36:50 GMT

To see if the router itself is at fault, a new one is on the way to you.

Thanks

Karl.

Re: Unable to connect to Work VPN

sparky161 — Wed, 12 Feb 2025 12:11:58 GMT

Hi Karl., thanks for the quick response, will you be able to provide me with any trakcing details? or will i get a meail with the info

Re: Unable to connect to Work VPN

Karl-TalkTalk — Wed, 12 Feb 2025 12:55:26 GMT

Tracking info not yet updated, we may get the tracking number later today.

Karl.

Re: Unable to connect to Work VPN

sparky161 — Fri, 14 Feb 2025 13:36:37 GMT

Hi Karl, New device has just arrived, i will check later, and let you know if its fixed my issue

Re: Unable to connect to Work VPN

Debbie-TalkTalk — Mon, 17 Feb 2025 07:14:02 GMT

Hi @sparky161

Apologies for the delay.

Have you received the router since your last post?