topic Re: Router in Broadband

Router

LynneB60 — Wed, 12 Feb 2025 20:43:24 GMT

Hi I had a new router a couple of weeks ago but the plug doesn’t clip into the adapter and falls out when being knocked when cleaning.

Debbie-TalkTalk — Thu, 13 Feb 2025 07:15:24 GMT

I'm sorry to hear this.

Do you mean the power cable?

LynneB60 — Thu, 13 Feb 2025 08:12:56 GMT

Yes the power cable

Debbie-TalkTalk — Thu, 13 Feb 2025 08:14:20 GMT

Thanks for your reply.

I will need to send a replacement router and cables (and a returns bag for your current router) Are you happy for me to arrange this?

LynneB60 — Thu, 13 Feb 2025 08:26:19 GMT

That will be lovely thank you

Debbie-TalkTalk — Thu, 13 Feb 2025 08:48:27 GMT

The router is on its way, please allow 24-48hrs for this to arrive.

Thanks

Debbie