topic Re: Returns Label Rejected At Post Office. in Broadband

Returns Label Rejected At Post Office.

DogBoneMalone — Wed, 12 Feb 2025 16:14:04 GMT

As above.

I have an Eero router to return to TT. My local PO has rejected it saying it's not a valid returns label. The QR code also part for the returns label was also rejected by my local PO, as ineligible for return.

I've read elsewhere on here about similar problems with the returns label. How do I acquire a correct return label so as not to incur an potential £80 charge.

Re: Returns Label Rejected At Post Office.

Anonymous — Thu, 13 Feb 2025 07:18:00 GMT

Good morning,

Apologies, our Warehouse Team are aware of this and are going to send out a replacement returns bag ASAP.

Thanks

Michelle

Re: Returns Label Rejected At Post Office.

JohnDutton — Thu, 13 Feb 2025 10:57:33 GMT

I have had 2 return labels rejected by my post office, reason unable to scan, I am trying to return an old router and an error device, how can I receive new labels.

Re: Returns Label Rejected At Post Office.

Anonymous — Thu, 13 Feb 2025 11:22:52 GMT

Hi John,

Our Warehouse Team have identified all affected customers and they are in the process of sending out a new router returns bag.

Thanks

Michelle