topic Re: I Need A New Router in Broadband

I Need A New Router

scott77uk — Thu, 13 Feb 2025 10:29:21 GMT

Hi been TalkTalk member for many years, my router has broken, the power socket has split and PSU cable drops out. How do I get a replacment please?

Thank You

Re: I Need A New Router

KeithFrench — Thu, 13 Feb 2025 10:34:53 GMT

I have asked one of TalkTalk's support to pick your thread up and replace it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: I Need A New Router

Karl-TalkTalk — Thu, 13 Feb 2025 10:35:39 GMT

Can you please update your Community Profile to include your

Name
TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Do not post any personal information, account numbers or phone numbers publicly.

Thanks

Karl

Re: I Need A New Router

scott77uk — Thu, 13 Feb 2025 11:08:48 GMT

The required info has been added

Re: I Need A New Router

Karl-TalkTalk — Thu, 13 Feb 2025 11:15:17 GMT

A router has been ordered for you.

Thanks

Karl.