topic Re: Poor internet speed in Broadband

Poor internet speed

Stevet89 — Wed, 12 Feb 2025 20:53:46 GMT

My broadband over the last week has got progressively slower and now showing 2mbps on a speed test. It also keeps dropping out ocassionaly and got to the point where i turn wifi off on phone just so i can get internet. Why is this happening

Thanks

Steve

Re: Poor internet speed

Anonymous — Thu, 13 Feb 2025 07:33:01 GMT

Hi Steve,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Poor internet speed

Stevet89 — Thu, 13 Feb 2025 20:39:40 GMT

Have updated the info thanks 👍

Re: Poor internet speed

Anonymous — Fri, 14 Feb 2025 11:50:19 GMT

Morning,

Thank you. I've run a test on the line now which has detected a potential external line fault so I've raised this over to Openreach now for investigation. We'll continue to monitor for updates for you.

Michelle

Re: Poor internet speed

Anonymous — Mon, 17 Feb 2025 07:04:56 GMT

Hi Steve,

We've received an update from Openreach to advise that they have cleared and closed the fault. How is your connection now?

Thanks

Michelle