topic Re: Eero in Broadband

Eero

Clairewags — Sat, 08 Feb 2025 19:05:07 GMT

So I have weaker signal strength downstairs as both of my Eero's are upstairs due to main sky box and my son needs direct ethernet into his console as he has Autism and would freak out if the wifi dropped. I have been on chat with talk talk agents since 14/1/25 and have been promised an extra eero for better coverage and I STILlL have not received one!! The agent yesterday actually guaranteed to me it would come today but still nothing!!!!!! I can't believe the agents are allowed to lie like this and get away with it!!! One of them even gave me a fake reference number for Royal mail. It's disgusting and can't wait for my contract to end.

Re: Eero

ferguson — Sat, 08 Feb 2025 20:16:30 GMT

You say you have a weaker signal downstairs, it it such that devices are not actually connecting, or usable?

Re: Eero

Clairewags — Sun, 09 Feb 2025 10:27:03 GMT

To be honest with you i have been over and over the situation again and again I have been promised a booster 3 times even the last chat Friday I was promised it would come yesterday. I'm fed up now

Re: Eero

Anonymous — Mon, 10 Feb 2025 07:12:43 GMT

Hi Claire,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Eero

Clairewags — Mon, 10 Feb 2025 08:12:28 GMT

Updated

Re: Eero

Debbie-TalkTalk — Mon, 10 Feb 2025 09:23:56 GMT

Hi @Clairewags

I'm just sending you a Private Message.

Thanks

Debbie

Re: Eero

Debbie-TalkTalk — Fri, 14 Feb 2025 07:16:28 GMT

Hi @KeithFrench

@Clairewags has received an additional eero but is still having some coverage issues, would you be able to take a look and offer some advice please?

Thanks

Debbie

Re: Eero

KeithFrench — Fri, 14 Feb 2025 08:37:46 GMT

Hi @Clairewags

@Debbie-TalkTalk has asked me to help you with your wireless coverage.

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.

If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.

Re: Eero

Clairewags — Fri, 14 Feb 2025 08:54:07 GMT

Hi Keith,

I have been sent an additional Eero for better coverage but the problem i seem to have is my devices still connect to the weaker strength upstairs rather than the one I have now installed nearer to them... how can I choose the correct router for them to connect to?

Re: Eero

Debbie-TalkTalk — Fri, 14 Feb 2025 09:11:05 GMT

Thanks @KeithFrench

Re: Eero

KeithFrench — Fri, 14 Feb 2025 09:53:36 GMT

Hi @Clairewags

In the eero app tap Settings > Network Settings

In there make sure that Client Steering is on.

Re: Eero

Clairewags — Fri, 14 Feb 2025 10:03:48 GMT

Yes it's on

Re: Eero

Clairewags — Fri, 14 Feb 2025 10:06:40 GMT

Just checked what is connected to living room eero and I only have my phone...

Yet I have my work laptop right next to it and my ring doorbell,camera ect none of them connected to it. Shall I move it around downstairs?

Re: Eero

KeithFrench — Fri, 14 Feb 2025 10:29:43 GMT

Hi @Clairewags

I think the best thing is to let me do my analysis, as I offered in my original post. That way I can see the state of the problem and not rely on guesswork.

Re: Eero

Clairewags — Fri, 14 Feb 2025 10:38:28 GMT

Ok what do you want me to do?

Re: Eero

KeithFrench — Fri, 14 Feb 2025 10:39:32 GMT

Hi @Clairewags

Do not worry about interpreting the results, I will do that for you. I will send a PM to you that contains a link for a guide of mine on Wi-Fi interference. It is quite long (about 30 pages), but you will probably only need to look at three or four pages in total. Initially look at the section called "Are you suffering from interference – prove it first". This is the first link in the table of contents. This section includes full details of free Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Select the analyser of your choice & my guide explains how to use it.

If you are using Wi-Fi Scanner, then please attach the zip file to this thread. As soon as I have downloaded it, I will remove the attachment from your post, to preserve your privacy.

With all other analysers, please follow my instructions below.

Collect the screenshots that I require and include them in your reply.

Please post the screenshots to me in a PM (to protect your privacy), which I have requested in my guide. No photos please as they can be difficult to read, because the text can get out of focus when zoomed in. Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large.

Re: Eero

KeithFrench — Sat, 15 Feb 2025 15:38:54 GMT

Hi @Debbie-TalkTalk

I am currently involved with this customer doing some diagnostics all afternoon.

Re: Eero

KeithFrench — Sun, 16 Feb 2025 22:35:00 GMT

Hi @Debbie-TalkTalk

I don't know if it has something to do with three eeros in close proximity, but the Client Steering facility seems to be misbehaving. A device downstairs is not connecting to the nearest eero, but one upstairs. After I got the customer to disable Client Steering, the device now connects to the nearest eero and a speed test gives faster results.

Not finished yet though.

Re: Eero

Debbie-TalkTalk — Mon, 17 Feb 2025 07:16:36 GMT

Thanks for the update @KeithFrench

Please let me know if you need me to help with anything.

Re: Eero

KeithFrench — Mon, 17 Feb 2025 09:35:25 GMT

Hi @Debbie-TalkTalk

@Clairewags phone is now connected to the closest eero and gets a signal strength of -37dBm, which is excellent. I have had to Google how to get the connection stats back from her Chromebook. Alas, ChomeOS only seems to give you limited information, but it should help.