topic Why is the GUI for my Sagemcom WiFI Hub so bad? in Broadband

Why is the GUI for my Sagemcom WiFI Hub so bad?

philwillg — Fri, 14 Feb 2025 13:23:22 GMT

The GUI for the Sagemcom WiFi router - why is it so poor?

It is slow, I can put up with that but it quits working on a whim; it just stops responding without any identifiable pattern so when you click on something to navigate around, while the URL in the browser address bar changes, nothing else happens and ulimtately you have to log back in again and hope you can navigate to where you want to be before it drops out again.

Hardware Version: FAST5364 3.00
Software Version: SG4K100208
GUI Version: 5.100.5

Re: Why is the GUI for my Sagemcom WiFI Hub so bad?

Divsec — Fri, 14 Feb 2025 13:40:40 GMT

Hi @philwillg good news is you have the latest firmware. Have you tried clearing your browser cache, or even a different browser?

Re: Why is the GUI for my Sagemcom WiFI Hub so bad?

philwillg — Fri, 14 Feb 2025 13:42:28 GMT

I have yes, cleared cache and multiple browsers and different devices and operating systems. It does seem a little better on mobile (Android) but not perfect and it was always thus, to be honest, like, for years.

Re: Why is the GUI for my Sagemcom WiFI Hub so bad?

Divsec — Fri, 14 Feb 2025 13:45:44 GMT

Hi @philwillg worth a try, tbh I've never found custom gui to be as responsive as say Asus or Draytek but that's a case of getting what you pay for.

Can we help more?

Re: Why is the GUI for my Sagemcom WiFI Hub so bad?

philwillg — Fri, 14 Feb 2025 14:13:21 GMT

thanks, reply #2 was in response to your reply #3 but for the sake of clarity; yes, I have yes - cleared cache and multiple browsers and different devices and operating systems. It does seem a little better on mobile (Android) but not perfect and it was always thus, to be honest, like, for years.

Re: Why is the GUI for my Sagemcom WiFI Hub so bad?

Chris-TalkTalk — Mon, 17 Feb 2025 08:12:15 GMT

Hi philwillg,

Have you tried resetting the router to factory default settings? If not then can you give this a try - Restore your router to factory settings - TalkTalk Help & Support

Thanks

Chris

Re: Why is the GUI for my Sagemcom WiFI Hub so bad?

philwillg — Mon, 17 Feb 2025 08:19:06 GMT

Thanks Chris - no I have not, I have been reluctant to do that because I would lose my settings (my SSID, DNS settings, port forwarding, DHCP-off) and one cannot back those up anymore but maybe I will take screenshots of everything sometime and do it.

Re: Why is the GUI for my Sagemcom WiFI Hub so bad?

Chris-TalkTalk — Mon, 17 Feb 2025 08:27:16 GMT

OK, if you do try it please let us know how you get on

Chris