topic Re: Router in Broadband

Router

mischievous — Fri, 14 Feb 2025 15:57:25 GMT

Engineer was out this morning to repair my phone line. As my wireless keeps dropping Engineer says Router is old and I should ask for a more modern one.

Re: Router

KeithFrench — Fri, 14 Feb 2025 16:02:26 GMT

Not necessarily, it could also be down to WiFi interference. However, for starters what make/model of router do you currently have?

Re: Router

mischievous — Fri, 14 Feb 2025 16:14:03 GMT

<span;>HUAWEI HG633</span;>

Re: Router

mischievous — Fri, 14 Feb 2025 16:15:30 GMT

I'm sorry Keith as I don't know hiw to use this site yet. I hope my reply gets to you.

Re: Router

KeithFrench — Fri, 14 Feb 2025 16:17:01 GMT

OK, that is old. I have asked one of TalkTalk's support to pick your thread up and replace it for you. If you still have problems after that, I can help with all aspects of WiFi interference.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Router

mischievous — Fri, 14 Feb 2025 16:26:03 GMT

Oh that's brilliant. Thank you so, so much 🙂

Re: Router

Debbie-TalkTalk — Mon, 17 Feb 2025 07:48:40 GMT

Hi @mischievous

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with the new router.

Thanks @KeithFrench

Re: Router

mischievous — Mon, 17 Feb 2025 09:02:36 GMT

Thank you so much Debbie. I will let you know when I receive it. I also thank both you and Keith for your quick help.

regards ⚘️

Re: Router

Debbie-TalkTalk — Mon, 17 Feb 2025 09:04:01 GMT

Hi @mischievous

Thank you 🙂

Debbie