topic Re: ModemMT 992 in Broadband

ModemMT 992

auk141414 — Fri, 14 Feb 2025 20:34:13 GMT

I have Fibre 150 plus package for 24 month contract that started in April 2024. I am a TT customer for a good 17 years unbroken. In recent months i have been experiencing some issue with internet not connecting at times - mostly at night. I have noticed two changes with the modem: the internet light is dead and LAN light keeps flickering most of the times. In fact all the times.

My question is , Is there an issue with the modem? Do I need to replace it? It was given to me few years back and not last year. If replacement is needed please arrange one.

Your quick response is appreciated.

Re: ModemMT 992

KeithFrench — Fri, 14 Feb 2025 22:23:42 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: ModemMT 992

Chris-TalkTalk — Mon, 17 Feb 2025 11:57:39 GMT

Hi auk141414,

I've ordered a replacement modem, it should be with you within a couple of working days but please allow up to 5 working days for delivery

Chris