topic Re: Internet dies every night at midnight in Broadband

Internet dies every night at midnight

Shabzy — Mon, 17 Feb 2025 00:20:06 GMT

Almost every night at midnight my internet dies for an unknown amount of time - it has become extremely frustrating and I have no way of contacting talktalk over the phone to discuss this. Can someone please please help me get this resolved. It’s been like this for over 6 months

Re: Internet dies every night at midnight

Anonymous — Mon, 17 Feb 2025 07:00:05 GMT

Good morning,

Could you log into your My Account please and check your HomeSafe settings, specifically KidSafe and Homework Time.

Thanks

Michelle

Re: Internet dies every night at midnight

Shabzy — Mon, 17 Feb 2025 11:55:38 GMT

Yeah kids option was enabled. I disabled it - I can’t believe that was the issue honestly. Why that was enabled in the first place is beyond me.

thank you for helping me find this.

Re: Internet dies every night at midnight

Anonymous — Mon, 17 Feb 2025 11:59:00 GMT

Hello,

Thanks for checking and confirming. We'll check back in with you in a few days just to make sure that everything is working ok following this.

Michelle

Re: Internet dies every night at midnight

Anonymous — Wed, 19 Feb 2025 12:02:29 GMT

Good afternoon,

Just checking back in to see how your connection has been since you made the changes?

Thanks

Michelle