topic Re: Gift cloud gift card missing in Broadband

Gift cloud gift card missing

Samwilki — Wed, 05 Feb 2025 09:59:40 GMT

Hi, I signed up with talk talk in August and have still not received my gift voucher that should have taken 30 days. I have escalated this for the last 5 months through giftcloud and am getting nowhere. They keep telling me I will receive it and that it has been signed off then apologising that I haven’t.

Re: Gift cloud gift card missing

Arne-TalkTalk — Wed, 05 Feb 2025 12:55:27 GMT

Hi Samwilki

How much was the voucher for?

Re: Gift cloud gift card missing

Samwilki — Wed, 05 Feb 2025 13:53:58 GMT

£50

Re: Gift cloud gift card missing

Arne-TalkTalk — Thu, 06 Feb 2025 12:41:17 GMT

This has been escalated.

Re: Gift cloud gift card missing

Samwilki — Mon, 10 Feb 2025 17:08:30 GMT

Thank you, when am I likely to hear back about this?

Re: Gift cloud gift card missing

Samwilki — Thu, 13 Feb 2025 07:28:14 GMT

Hi, I have heard back from giftcloud this week and been advised they are waiting for you guys to authorise this. Seems a bit ridiculous that this hasn’t been authorised from last August. Could you please update me where this is up to

Re: Gift cloud gift card missing

Arne-TalkTalk — Tue, 18 Feb 2025 11:17:51 GMT

Its with the relevant team, Unfortunately I don't get updates once its escalated. Sorry