topic WiFi not working 24+ hrs in London in Broadband

WiFi not working 24+ hrs in London

LBB123 — Wed, 19 Feb 2025 00:44:35 GMT

My router has been flashing orange and my WiFi not working for over 24 hours now.

When I ran the tests I was told a case had been raised and to expect a response within 5 minutes and I have heard nothing still.

there is no explanation for the issue, no acknowledgement of any issue in London area and it is impossible to reach customer service. Please can someone help?!

Re: WiFi not working 24+ hrs in London

Anonymous — Wed, 19 Feb 2025 06:37:54 GMT

Morning,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: WiFi not working 24+ hrs in London

LBB123 — Wed, 19 Feb 2025 09:29:09 GMT

Thank you for the reply. My profile is now updated with the required information

Re: WiFi not working 24+ hrs in London

Anonymous — Wed, 19 Feb 2025 09:36:11 GMT

Hello,

Thank you. I've run a test on the line now which has detected a potential fault towards the property. Does your main socket have a test socket please? Is the voice service also affected? (no dial tone)

Michelle