topic Re: New router in Broadband

New router

Laura933 — Wed, 19 Feb 2025 22:20:37 GMT

My router is awful! I’ve had it since I first joined Talktalk. How can I request a new one?

Re: New router

Karl-TalkTalk — Thu, 20 Feb 2025 06:18:34 GMT

Can you please update your Community Profile to include your

Name
TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Do not post any personal information, account numbers or phone numbers publicly.

Thanks

Karl

Re: New router

Laura933 — Sat, 15 Mar 2025 15:05:34 GMT

Hi I have updated this

Re: New router

Debbie-TalkTalk — Mon, 17 Mar 2025 09:19:22 GMT

Thanks @Laura933

The new router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with the replacement router.

Re: New router

Laura933 — Mon, 17 Mar 2025 09:54:50 GMT

Thankyou!

Re: New router

Debbie-TalkTalk — Mon, 17 Mar 2025 10:06:11 GMT

Hi @Laura933

No problem 🙂

Please let us know how you get on.

Thanks again.

Debbie

Re: New router

Debbie-TalkTalk — Fri, 21 Mar 2025 08:44:46 GMT

Hi @Laura933

Have you received the replacement router?

Re: New router

Laura933 — Sun, 23 Mar 2025 14:09:39 GMT

Hi Debbie, I have and it’s set up works great Thankyou for your help! ☺️

Re: New router

Karl-TalkTalk — Mon, 24 Mar 2025 06:12:50 GMT

That's great news, thanks for letting us know.

Karl.