topic Re: Internet dropping out every few hours in Broadband

Internet dropping out every few hours

goingroundincirclesagain — Thu, 20 Feb 2025 12:34:01 GMT

Been having an intermittent fault where the internet drops out and the router has to take a couple of minutes to reconnect, both the ethernet connections and the wifi go down. This started in October last year and I've been sent around in circles by the "customer services" and "technical" departments. The latest resolution the offered me was an upgrade for an extra £8 pm. Currently on my 3rd hour of going round in circles with different departments, AGAIN! Is there a way I can access logs on the router as evidence to cancel my contract?

Re: Internet dropping out every few hours

Debbie-TalkTalk — Thu, 20 Feb 2025 12:38:54 GMT

Hi @goingroundincirclesagain

I'm really sorry to hear this.

We can take a look at this fault for you on the Community, would you like us to arrange this?

Re: Internet dropping out every few hours

goingroundincirclesagain — Thu, 20 Feb 2025 13:21:58 GMT

Yes please, might get better answers as the technical department keep asking me which website I'm having difficultly accessing when I've been pretty clear that its the internet service that is dropping out altogether

Re: Internet dropping out every few hours

Debbie-TalkTalk — Thu, 20 Feb 2025 13:23:28 GMT

Hi @goingroundincirclesagain

Thanks for your reply.

Please can you add your name and TalkTalk landline number to your Community Profile. I can then take a look at this for fault for you.

Debbie

Re: Internet dropping out every few hours

goingroundincirclesagain — Thu, 20 Feb 2025 13:57:20 GMT

okay i've done that

Re: Internet dropping out every few hours

Debbie-TalkTalk — Fri, 21 Feb 2025 07:10:34 GMT

Hi @goingroundincirclesagain

Thank you for updating your profile.

The line test is clear, can I just check, do you power down your router every night?

Re: Internet dropping out every few hours

goingroundincirclesagain — Fri, 21 Feb 2025 13:29:17 GMT

No the router is left on all the time

Re: Internet dropping out every few hours

Chris-TalkTalk — Fri, 21 Feb 2025 15:03:49 GMT

Are you experiencing any problems with your telephone service, any noise on the line?

Chris