topic Re: Payment/reconection in Broadband

Payment/reconection

Ajibola — Sun, 09 Feb 2025 15:09:08 GMT

I made my payment yesterday and it has not reflected on the app,my Internet has been disconnect now and I've made the payment over 24hrs.

Re: Payment/reconection

Gliwmaeden2 — Sun, 09 Feb 2025 15:38:41 GMT

What happens if you switch off the router for fully 30 minutes, then try again, @Ajibola?

Re: Payment/reconection

Debbie-TalkTalk — Mon, 10 Feb 2025 07:00:22 GMT

Hi Ajibola

Have you tried powering down the router for a full 30 minutes?

Re: Payment/reconection

Ajibola — Fri, 21 Feb 2025 08:43:31 GMT

Good morning, please my network has been disconnected since 19th of February and am not owing any money .

Re: Payment/reconection

Ajibola — Fri, 21 Feb 2025 08:46:03 GMT

I made payment on 8th of February but to my surprise I saw it on the app this morning that am having a credit on my account.

Re: Payment/reconection

Gliwmaeden2 — Fri, 21 Feb 2025 10:36:13 GMT

@Ajibola, so have you had no service since before 9th Feb when you originally posted, or did it come back and now gone again?

It will be difficult for staff to check what's going on without your completed community profile, so please go via your avatar; settings etc and add your Talktalk phone number or account number in Personal Information. Scroll down further to SAVE CHANGES.

Please clarify the dates of the disconnection and staff will look into this for you.

Re: Payment/reconection

Arne-TalkTalk — Mon, 24 Feb 2025 12:10:29 GMT

Hi Ajibola

Sorry that you are having problems.

I cant see any restrictions on your account, have you called the full fibre team to check for a fault?