topic Broadband crashes every night in Broadband

Broadband crashes every night

Deano19 — Tue, 25 Feb 2025 00:22:59 GMT

I have been with talktalk for a few years now, & ever since I upgraded the broadband connection crashes every night around midnight without fail, it says it is connected but clearly isn’t as absolutely nothing will load. it can take 5 minutes or 5 hours to reconnect & is becoming extremely frustrating/annoying to deal with all the time. Up to now I’ve had no issues but am seriously considering taking my custom elsewhere

Re: Broadband crashes every night

Anonymous — Tue, 25 Feb 2025 06:54:43 GMT

Morning,

I'm sorry to hear this. Could you log into your My Account and check the HomeSafe settings, specifically Kidsafe and Homework Time please?

Thanks

Michelle

Re: Broadband crashes every night

Deano19 — Tue, 25 Feb 2025 20:55:44 GMT

I have checked the homesafe settings. Kidsafe and homework time are disabled as they are not required

Re: Broadband crashes every night

Anonymous — Wed, 26 Feb 2025 06:40:22 GMT

Morning,

Ok, could you try switching KidSafe and Homework Time on for 5 minutes and then switch it back off please. I just want to see if this resolves the issue.

Michelle