topic Cancelled package in Broadband

Cancelled package

nicbailey — Wed, 26 Feb 2025 13:12:11 GMT

I have been having problems with the Wi-Fi for a couple of months, after not receiving the service I was paying for or any resolution after multiple resets and an engineer visit which was unsuccessful I have cancelled TalkTalk and got SKY.

Re: Cancelled package

Gliwmaeden2 — Wed, 26 Feb 2025 13:26:29 GMT

Let us know if you need support for something specific, @nicbailey.

Re: Cancelled package

AllyM — Wed, 26 Feb 2025 17:06:38 GMT

If you are no longer a TalkTalk customer, I'm not sure there's much staff on here can do to help you.

If you are still having problems with WiFi with Sky then you will probably have to contact them for assistance, but a lot of WiFi problems can be due to issues in your home environment which are outwith the ISP's control.

Re: Cancelled package

Arne-TalkTalk — Thu, 27 Feb 2025 12:04:30 GMT

Hi nicbailey

Your account with TalkTalk is still active, have you called our loyalty team on 03451720088 to cancel