topic Re: Router turns itself off in Broadband

Router turns itself off

StuartS85 — Thu, 27 Feb 2025 07:25:36 GMT

My router turned itself off over night and initially wouldn't turn back on. I tried a few different outlets.

Eventually, it mysteriously did just turn back on. But now my speeds are very slow.

I did a TalkTalk connection diagnostic test, it detected a problem but then said it needed me to do more tests (without links to do them).

It feels like I need a new router but don't know how to go about that

Any help would be appreciated

Debbie-TalkTalk — Thu, 27 Feb 2025 08:16:13 GMT

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Debbie

StuartS85 — Thu, 27 Feb 2025 09:37:21 GMT

I've added this now

Debbie-TalkTalk — Thu, 27 Feb 2025 10:48:42 GMT

Thank you 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with the new router.

Debbie

Debbie-TalkTalk — Mon, 03 Mar 2025 14:45:23 GMT

Have you received the replacement router?