topic Wifi issues in Broadband

Wifi issues

JonesS — Fri, 28 Feb 2025 19:15:39 GMT

Hi,

My wifi has just gone completely out. Conveniently, just after their live chat hours stopped. I don't get 4g in my flat because my phone provider is bad so, am I supposed to go without internet and connection for the foreseeable future or are there any after-hours solutions? I can't call or text them. Is my wifi going to stay down or is it going to fix itself?

Re: Wifi issues

Gliwmaeden2 — Fri, 28 Feb 2025 19:24:39 GMT

If you have data on your phone, you should still be able to get technical support on Live Chat, @JonesS. It's not shut for everything at 7pm. See full opening hours through the link on this page:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#OpeningTimes

There are no staff on here before Monday now.

Re: Wifi issues

Debbie-TalkTalk — Mon, 03 Mar 2025 07:09:48 GMT

Hi @JonesS

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie