topic Internet in Broadband

Internet

Susan-05 — Sat, 01 Mar 2025 18:58:28 GMT

My internet keeps dropping out I have done all the on line checks it passes it work for a couple of days then it drops out again. I have to turn wi fi of then wait a couple of minutes the turn it back on again

Re: Internet

Gliwmaeden2 — Sat, 01 Mar 2025 19:07:18 GMT

Please complete your community forum profile details, @Susan-05.

Go via your avatar; settings. Add your Talktalk phone number or account number in Personal Information. Scroll down further to find the SAVE CHANGES button.

Staff will use this information to identify your account. They'll reply after the weekend.

It might help to plug the router in to the test socket, ready for preliminary checks, just in case there's a problem outside the house.

https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432

Re: Internet

Debbie-TalkTalk — Mon, 03 Mar 2025 07:21:51 GMT

Hi @Susan-05

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie