topic Re: Resend router return bag in Broadband

Resend router return bag

Caddie — Tue, 23 Aug 2022 21:00:58 GMT

Hi,

My router return bag has been sent to the wrong address as I no longer live at the address to where it was sent.

Can the bag be resent to my current address so that I can return my old router?

Also, in another matter, I have not received any response/acknowledgement of my complaint and SAR request made by phone on 21/07/22.

Any help with the above would be much appreciated.

Re: Resend router return bag

Arne-TalkTalk — Fri, 26 Aug 2022 13:56:48 GMT

Hi Caddie

Can you add your new address to the private notes on your community profile.

Your SAR request is showing as in validated and will be received by 21/09/22

Regards

Re: Resend router return bag

Millie8 — Mon, 03 Mar 2025 08:11:06 GMT

What’s the address to return my router please? Close to EN10

thanks

Re: Resend router return bag

Karl-TalkTalk — Mon, 03 Mar 2025 08:12:25 GMT

If you start your own thread (new message), we’d love to help.

We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.

It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

Thanks

Karl