topic Re: Router in Broadband

Router

Nadzzmarsh — Wed, 26 Feb 2025 18:59:17 GMT

The router in my household has randomly stopped turning on and doesn’t seem to be working. We have checked and it is not a socket issue. Could you please send us a new replacement one?

Re: Router

ferguson — Wed, 26 Feb 2025 19:06:36 GMT

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Router

Debbie-TalkTalk — Thu, 27 Feb 2025 07:09:27 GMT

Hi @Nadzzmarsh

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Debbie

Re: Router

Debbie-TalkTalk — Mon, 03 Mar 2025 14:44:54 GMT

Hi @Nadzzmarsh

Do you still need help with this?

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks