topic Re: Waiting for a wifi router in Broadband

Waiting for a wifi router

Mattbarrett — Fri, 28 Feb 2025 12:58:05 GMT

I spoke at length for about 4 hours with the talk talk help on chat on Monday and they did various checks and said they would send me a new wifi router within 2-3 days as it isn't working but I haven't received anything. There doesn't seem to be anyway to check in my account but nothing has arrived 😞

Re: Waiting for a wifi router

Divsec — Fri, 28 Feb 2025 13:06:23 GMT

Hi @Mattbarrett the team here will check it out for you. Please remember they don't work weekends.

Re: Waiting for a wifi router

Chris-TalkTalk — Fri, 28 Feb 2025 14:01:18 GMT

Hi Matt,

I can't see any indication that the router has been sent so I've ordered another, it should be with you within a couple of working days

Chris

Re: Waiting for a wifi router

Mattbarrett — Fri, 28 Feb 2025 14:22:07 GMT

Thank you. Hopefully it will come soon.

Re: Waiting for a wifi router

Chris-TalkTalk — Fri, 28 Feb 2025 14:22:51 GMT

No problem 🙂

Re: Waiting for a wifi router

Mattbarrett — Tue, 04 Mar 2025 09:22:40 GMT

Hi, I've received the router but I was told to return the faulty one in a bag which would be supplied or I would be charged for it but there doesn't seem to be a return bag in the box?

Re: Waiting for a wifi router

Chris-TalkTalk — Tue, 04 Mar 2025 11:17:44 GMT

Glad to hear that you've received the router. I've ordered a returns bag, it should be with you within a couple of working days

Chris