topic Re: Specific website blocked access in Broadband

Specific website blocked access

stevesmash — Tue, 25 Feb 2025 14:23:43 GMT

Hi there.

My clients talk talk router seems to have blocked their website. I can access the website from every other browser and the sites work when connecting to a hotspot.

• The router has been unplugged for 45 mins.
• Website tested on Brand new laptop and Android Mobile
• Site shows on old laptop but may be cached
• Tried several browsers (Warning screen attached)
• Still get error when connecting to a text file

(The domain was suspended by the registrar due to a hacking incident 2 weeks ago but fully reinstated now.)

Website IP 35.214.68.198

Thanks in advance.

Steve

Re: Specific website blocked access

Divsec — Tue, 25 Feb 2025 15:57:08 GMT

Hi @stevesmash would this be a case of the TT DNS servers being slow to propagate ?

The post has been escalated.

Re: Specific website blocked access

stevesmash — Tue, 25 Feb 2025 16:02:12 GMT

Thanks for the response.

Possibly (I did think that). 13th Feb the domain was reinstated.

Re: Specific website blocked access

Chris-TalkTalk — Wed, 26 Feb 2025 10:27:58 GMT

Hi Steve,

What actually happens when you try to load the webpage?

Chris

Re: Specific website blocked access

stevesmash — Wed, 26 Feb 2025 10:57:37 GMT

Hi Chris, thanks for getting back to me.

I get these screens......

So seems to be an SSL issue. However, I have removed and reinstalled the SSL.

Re: Specific website blocked access

Chris-TalkTalk — Wed, 26 Feb 2025 13:54:40 GMT

Thanks. I get a warning but the option to go to the page anyway, I take it this doesn't happen for you?

Chris

Re: Specific website blocked access

stevesmash — Wed, 26 Feb 2025 13:58:52 GMT

Can you screengrab for me please.

Everyone who has visited the site https://queensferrypianos.co.uk/ has gotten straight in.

Except the client. I am also on a talk talk router.

Re: Specific website blocked access

stevesmash — Wed, 26 Feb 2025 14:01:10 GMT

So I get this.....
Client gets the error. 🙂

Re: Specific website blocked access

Chris-TalkTalk — Thu, 27 Feb 2025 14:43:08 GMT

Hi stevemash,

I've just retested and I'm now getting the same as you (wasn't yesterday), do you know if your client is still experiencing the problem?

Chris

Re: Specific website blocked access

stevesmash — Thu, 27 Feb 2025 14:46:03 GMT

They were this morning. But will double check now. 🙂

Re: Specific website blocked access

Chris-TalkTalk — Thu, 27 Feb 2025 14:56:24 GMT

OK thanks 🙂

Re: Specific website blocked access

stevesmash — Thu, 27 Feb 2025 14:57:56 GMT

No, they're getting the same error screens.

Cheers

Re: Specific website blocked access

stevesmash — Thu, 27 Feb 2025 15:06:14 GMT

Old laptop = Shows fine.

New Phone and New Laptop = Error.

🙂

Re: Specific website blocked access

Chris-TalkTalk — Thu, 27 Feb 2025 15:37:04 GMT

That's strange. Could you ask them to switch the router off and leave it off for at least 30 minutes, then switch back on and retest (the 30 minute shutdown will start a new session)

Chris

Re: Specific website blocked access

stevesmash — Thu, 27 Feb 2025 15:43:59 GMT

Tried that yesturday for 45 mins and the same issue. 🙂

Re: Specific website blocked access

stevesmash — Tue, 04 Mar 2025 10:03:13 GMT

Hi Chris,

Is there a way to get this escalated to someone who can look in depth please.

My client is still seeing the same thing. Is it likely to be the router that is the issue. Is there a setting I can look at to solve the issue.

Cheers

Steve

Re: Specific website blocked access

stevesmash — Tue, 04 Mar 2025 10:47:51 GMT

All sorted now so must have been (as you suggested) a painfully long DNS propegation. 😄

Thanks for the feedback.

Re: Specific website blocked access

Chris-TalkTalk — Tue, 04 Mar 2025 11:13:41 GMT

Hi stevesmash,

Glad to hear that it's sorted, thanks for letting me know 🙂

Chris

Re: Specific website blocked access

Divsec — Tue, 04 Mar 2025 12:17:58 GMT

Great news, glad to be of assistance.