topic Re: Wifi/router restarting (ADSL issues) + router upgrade needed in Broadband

Wifi/router restarting (ADSL issues) + router upgrade needed

PE___ — Thu, 27 Feb 2025 10:45:42 GMT

So recently, my router has been constantly restarting itself with the ADSL light turning off then flashing back on a few seconds later. I have noticed this is particuarly frequent during periods of rain and the hours following. (Sometimes I can't get the ADSL to register at all during these periods and the light will remain off completely)

I have read this may be a copper wiring problem but I guess it could also be the fact my router is maybe 10 years old and according to the TT site it needs an upgrade?

Re: Wifi/router restarting (ADSL issues) + router upgrade needed

Debbie-TalkTalk — Thu, 27 Feb 2025 11:04:02 GMT

Hi @PE___

I'm sorry to hear this.

The line tests are clear, are you happy for me to send a replacement router for testing so we can rule this out?

Re: Wifi/router restarting (ADSL issues) + router upgrade needed

PE___ — Thu, 27 Feb 2025 11:08:14 GMT

Yes, that would be perfect. Thank you for the quick response.

Re: Wifi/router restarting (ADSL issues) + router upgrade needed

Debbie-TalkTalk — Thu, 27 Feb 2025 11:19:05 GMT

Hi @PE___

Thanks for your reply.

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how the connection compares with the new router.

Debbie 🙂

Re: Wifi/router restarting (ADSL issues) + router upgrade needed

PE___ — Tue, 04 Mar 2025 15:48:39 GMT

My connection over the weekend was much more stable since I began using the new router. There has been no inclement weather during this time so that's something to monitor but so far, so good. Thank you.

Also I received a letter with the router saying I may incur a charge if I don't return my old equipment. I'm more than happy to do so but I'm wondering if this is still necessary given the router is maybe 10+ years old?

Re: Wifi/router restarting (ADSL issues) + router upgrade needed

Debbie-TalkTalk — Wed, 05 Mar 2025 06:57:20 GMT

Hi @PE___

I'm glad to hear that the connection has remained stable with the new router 🙂

Please can you return the old router using the pre paid returns bag.

Thanks

Debbie