topic Re: Broadband keeps dropping out, terrible cracks on landline line in Broadband

Broadband keeps dropping out, terrible cracks on landline line

MickTee160 — Sat, 08 Mar 2025 14:27:03 GMT

i have issue currently with broadband that keeps dropping out. Been intermittent now for about 4 days. Router did generally reboot itself but now periods of outage are becoming longer. Switching off and on and inseating cabling from sockets/phone lines is not unfortunately remedying issue. Please could this be investigated asap

Re: Broadband keeps dropping out, terrible cracks on landline line

KeithFrench — Sat, 08 Mar 2025 14:57:54 GMT

There is only one router known to keep rebooting, which is the Huawei DG8041W, which one do you have?

Re: Broadband keeps dropping out, terrible cracks on landline line

MickTee160 — Sun, 09 Mar 2025 07:04:15 GMT

Router is Sagemcom-FAST5364. Service did resume yesterday evening. Unfortunately I have flashing amber light and no connection again this morning.

Re: Broadband keeps dropping out, terrible cracks on landline line

KeithFrench — Sun, 09 Mar 2025 08:58:31 GMT

Then it is a fault, possibly with the router, but more likely with the line. I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Broadband keeps dropping out, terrible cracks on landline line

MickTee160 — Sun, 09 Mar 2025 10:33:25 GMT

Thanks, I’ll update profile now. Have established connection again but it does appear I have a fault either with line or router possibly.

Re: Broadband keeps dropping out, terrible cracks on landline line

Karl-TalkTalk — Mon, 10 Mar 2025 09:42:27 GMT

Line tests are showing a possible issue with the copper side of the line. I've logged this to Openreach to take a look.

Thanks

Karl.

Re: Broadband keeps dropping out, terrible cracks on landline line

Rsy71 — Wed, 12 Mar 2025 20:38:38 GMT

Hi, I am having the same problem my router most days drops out for few seconds, some times it does it 3 or 4 times in a row, very annoying.

Re: Broadband keeps dropping out, terrible cracks on landline line

Gliwmaeden2 — Wed, 12 Mar 2025 22:01:47 GMT

For all support issues, @Rsy71, please start your own thread. The other customer's thread gets confused by multiple people jumping on.

You need to return to the message board and click on start a topic for your own case to receive staff attention.

Re: Broadband keeps dropping out, terrible cracks on landline line

Debbie-TalkTalk — Thu, 13 Mar 2025 06:49:05 GMT

Hi @Rsy71

Please can you create a new topic on the Community, we can then take a look at this for you.

Thanks

Debbie