topic Re: Router problems in Broadband

Router problems

Homer2 — Sun, 09 Mar 2025 18:15:11 GMT

We have a problem with the WiFi dropping out regularly and we would like a new router. Our current router is a Huawei and several years old. We would like the latest sagemcom router.

Re: Router problems

ferguson — Sun, 09 Mar 2025 18:38:03 GMT

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Router problems

Debbie-TalkTalk — Mon, 10 Mar 2025 10:42:57 GMT

Hi @Homer2

Apologies for this.

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with the new router.

Thanks

Debbie