topic Firmware Update Issues in Broadband

Firmware Update Issues

aolmum — Mon, 10 Mar 2025 12:02:15 GMT

...like several others have reported, update to SG4K100208 seems to be causing various issues eg can't get DNS to stick with OpenDNS, numerous site loading errors, some sites can no longer be reached.

Can version be rolled back, thanks?

Re: Firmware Update Issues

Karl-TalkTalk — Mon, 10 Mar 2025 12:05:25 GMT

I'll roll the firmware back to 206 and see if this helps.

Thanks

Karl.

Re: Firmware Update Issues

aolmum — Mon, 10 Mar 2025 12:15:55 GMT

Thanks @Karl-TalkTalk , roll back completed. Have checked on some of the issues and it has sorted those. Will keep an eye on the others and update if any problems still there.

Re: Firmware Update Issues

Karl-TalkTalk — Mon, 10 Mar 2025 12:28:35 GMT

No Problem 🙂

Our devices team are looking into these issues with the later firmware.

Karl

Re: Firmware Update Issues

aolmum — Wed, 26 Mar 2025 11:12:59 GMT

Hello again @Karl-TalkTalk

The firmware seems to have already updated again to SG4K100208!

Not sure when, but only noticed as in past week, there have been frequent, very, very short drop-outs of internet connection on devices (although router still seems to have white light by time I get to it to check).

Others seem to be experiencing same:

https://community.talktalk.co.uk/t5/Fibre/TalkTalk-Wi-Fi-Hub-Firmware-SG4K100208/td-p/3100591/page/2

Thankfully the original problems with ...208, do not seem to have also returned. The frequent drop outs of internet on devices are becoming annoying though.

Re: Firmware Update Issues

Karl-TalkTalk — Wed, 26 Mar 2025 11:48:19 GMT

I'll downgrade it now.

Thanks

Karl.

Re: Firmware Update Issues

aolmum — Wed, 26 Mar 2025 11:55:00 GMT

Apprecited, thanks. I'll monitor it over coming days and advise if any problems.

Re: Firmware Update Issues

Karl-TalkTalk — Wed, 26 Mar 2025 11:56:15 GMT

No Problem 🙂

Karl