topic Re: Social media access issue in Broadband

Social media access issue

skumar77 — Sat, 08 Mar 2025 19:56:36 GMT

I usually set kids safe setting via mobile browser on WiFi. It has been working fine up until last Thursday.
when I had to change setting using mobile data. I can’t access any social media sites like Facebook, LinkedIn, Instagram, TikTok, Snapchat.
also scams alert and visit alert settings are also not working and restrict me to access some sites. Has anyone faced this issue. Pls help

Re: Social media access issue

Divsec — Sat, 08 Mar 2025 20:49:34 GMT

Hi @skumar77 what setting did you change, on what, using mobile data?

Re: Social media access issue

skumar77 — Sat, 08 Mar 2025 21:12:46 GMT

Kids safe settings I changed on WiFi. When I had to turn off I used mobile data as I was not home.

Re: Social media access issue

Divsec — Sun, 09 Mar 2025 01:45:04 GMT

Have you tried all the excellent advice here

https://community.talktalk.co.uk/t5/Articles/What-to-do-if-you-can-t-load-websites/ta-p/2205403

Re: Social media access issue

skumar77 — Sun, 09 Mar 2025 16:43:33 GMT

I tried everything and just tired turning off router for 20mins. Reset it. No change. Have not heard back from customer support yet

Re: Social media access issue

Divsec — Sun, 09 Mar 2025 18:01:28 GMT

Hi @skumar77 unfortunately the community support only work weekdays.

Re: Social media access issue

skumar77 — Mon, 10 Mar 2025 11:19:58 GMT

not the community support but the online agent. I have reached out to customer support team without any help. I am getting no where with this issue.

Re: Social media access issue

Debbie-TalkTalk — Mon, 10 Mar 2025 12:23:55 GMT

Hi @skumar77

Can I just check, did you power down the router for a full 30 minutes as this will start a new session?