topic Awaiting Openreach repairs. in Broadband

Awaiting Openreach repairs.

idj20 — Mon, 10 Mar 2025 13:47:03 GMT

Hello and good afternoon and hope you all had a good weekend.

My internet/landline phone has once again developed an issue last Wednesday and am still waiting on Openreach to carry out repairs. Are you able to offer any kind of updates? Please find enclosed my case number.

Best regards Ian D J

Re: Awaiting Openreach repairs.

Karl-TalkTalk — Mon, 10 Mar 2025 13:56:25 GMT

Tests were failing last week with a cable fault and have since been repaired. tests are currently clear with no issues showing.

Do you currently have a dial tone on the phone ?

Is your internet working ?

Can you describe any symptoms of the issue ?

Thanks

Karl.

Re: Awaiting Openreach repairs.

idj20 — Mon, 10 Mar 2025 14:30:17 GMT

Hi Karl.

The phone is still silent/some crackling and my internet is intermittent and when it is working I'm barely reaching 10 mbps at best cabled from router to my PC, which is no good for HD streaming and downloading X Box updates via Wi Fi.. I had a solid 50 mbps for a year (after repairs exactly last March) until it started cutting off last week and then noticed the phone is no longer working.

Here is a screenshot of my current speed.

Regards Ian D Johnstone.

Re: Awaiting Openreach repairs.

Karl-TalkTalk — Mon, 10 Mar 2025 14:48:22 GMT

I've checked, and there is an open fault logged with Openreach. An engineer has been out, and the report from friday is that this job is now being passed to third party contractors.

So looks like there is further work required to restore a full service.

Thanks

Karl.

Re: Awaiting Openreach repairs.

idj20 — Mon, 10 Mar 2025 14:51:13 GMT

To Karl.

Thank you, it is as I suspected all along. 😀 I'll keep my fingers crossed for updates.

Have a good day.

Ian D J.

Re: Awaiting Openreach repairs.

Karl-TalkTalk — Mon, 10 Mar 2025 14:59:30 GMT

No Problem 🙂

Karl

Re: Awaiting Openreach repairs.

idj20 — Tue, 11 Mar 2025 12:44:56 GMT

All mended now with a working landline. This is perfectly adequate for my purposes but I think at some point later this year or next year (or next time the internet/phone stops working again) I may consider upgrading to Full-Fibre-To-House now that it is finally available at my street. I've noticed Talk Talk isn't offering that option on my account just yet but I'd much rather stay with your company than switch over to a different ISP for FFTH if I can help it. But for now, my current broadband via copper cable will suffice since it is working again.

Until the next time, thank you for your prompt and reliable response to this matter.

All the best, Ian.

Re: Awaiting Openreach repairs.

Karl-TalkTalk — Tue, 11 Mar 2025 12:50:16 GMT

No Problem 🙂

Glad service has been restored for you.

Regards,

Karl.