topic Re: New router please in Broadband

New router please

simrie47 — Tue, 11 Mar 2025 14:19:17 GMT

Our router is an original from Post Office. We have never had a new one since 2016! Our signal is not great being out in the sticks and I feel sure an up to date router would help. You just sent me an email saying my router was no longer receiving updates. Hope you can help.

Re: New router please

Chris-TalkTalk — Tue, 11 Mar 2025 14:26:37 GMT

Hi simrie47,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: New router please

simrie47 — Tue, 11 Mar 2025 15:00:02 GMT

Hi Chris, I have updated my profile as requested, thank you.

Re: New router please

Chris-TalkTalk — Tue, 11 Mar 2025 15:20:34 GMT

Thanks. Your connection looks stable with a low error count and sync speed looks OK. Are you experiencing any specific problems with your broadband service?

Chris