topic Re: Router upgrade in Broadband

Router upgrade

Lang+g — Tue, 11 Mar 2025 14:09:27 GMT

Just received an email about my router being no longer supported. Can I be supplied with a router that is supported because I am not happy at no longer getting security updates. I have been a customer since talktalk began and had my current router for many years. Recently I have been having to restart it because of connection problems and I suspect, having received the email, that lack of updates may be the cause.

Re: Router upgrade

KeithFrench — Tue, 11 Mar 2025 15:01:38 GMT

That shouldn't be a problem, which make/model of router do you have currently?

Re: Router upgrade

Lang+g — Tue, 11 Mar 2025 15:22:55 GMT

HUAWEI DG8041W

Re: Router upgrade

KeithFrench — Tue, 11 Mar 2025 15:24:27 GMT

I have asked one of TalkTalk's support to pick your thread up and replace it for you with a Sagemcom.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: Router upgrade

Chris-TalkTalk — Tue, 11 Mar 2025 15:43:36 GMT

Hi Lang+g,

As you are experiencing problems with your service I've ordered another router to test with, it should be with you within a couple of working days

Chris

Re: Router upgrade

Lang+g — Tue, 11 Mar 2025 22:12:05 GMT

Thanks Keith and Chris for your quick response, it is much appreciated.

Re: Router upgrade

KeithFrench — Tue, 11 Mar 2025 22:12:57 GMT

You're very welcome.

Re: Router upgrade

Debbie-TalkTalk — Wed, 12 Mar 2025 06:51:59 GMT

Hi @Lang+g

Please let us know how you get on.

Thanks

Debbie