topic Re: My router is over 10 years need a new one in Broadband

My router is over 10 years need a new one

cazaboo05 — Sun, 16 Mar 2025 08:59:44 GMT

Hi I’m new here my router is over 5 years old (probably closer to 10) and being such an old model I think it needs replacing.

Please can someone reply with what I need to do to get a replacement.

Thank you

Re: My router is over 10 years need a new one

fr8ys — Sun, 16 Mar 2025 11:46:17 GMT

Hi,

Are you experiencing an issue? If so what is it please?

What router (make and model) do you have?

Have you received an email or letter from TalkTalk regarding your router?

You are in the staff's queue for a response.

For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: My router is over 10 years need a new one

Debbie-TalkTalk — Mon, 17 Mar 2025 07:01:39 GMT

Hi @cazaboo05

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks