topic Re: Suspect router in Broadband

Suspect router

Qwghlm — Sat, 08 Mar 2025 02:42:48 GMT

The broadband connection keeps dropping, that is cured by switching the router off then on again.

Becoming more and more frequent, now at least once per day or so, but when it needs rebooting it often needs it three or more times.

Re: Suspect router

Qwghlm — Sat, 08 Mar 2025 03:45:18 GMT

Speed is down to 30 Mb/s as well

Re: Suspect router

Gliwmaeden2 — Sat, 08 Mar 2025 07:39:50 GMT

Staff will respond after the weekend, @Qwghlm.

Re: Suspect router

Chris-TalkTalk — Mon, 10 Mar 2025 08:16:54 GMT

Hi Qwghlm,

Are you experiencing any problems with your telephone service, any noise on the line?

Chris

Re: Suspect router

Qwghlm — Mon, 10 Mar 2025 09:49:48 GMT

Morning Chris,

Landline seems OK, no noise.

Download is still around 30 Mb/s, but the router has been OK for the past 24 hours.

Steve

Re: Suspect router

Chris-TalkTalk — Mon, 10 Mar 2025 10:55:07 GMT

OK thanks Steve. Can you switch the router off and leave it off for at least 30 minutes, then switch back on and retest. Please let us know if there's any imrovement

Chris

Re: Suspect router

Qwghlm — Mon, 10 Mar 2025 14:31:45 GMT

Hi Chris,

Turned of for 45 minutes, now at 36 Mb/s (35.8 to be exact).

Steve

Re: Suspect router

Qwghlm — Tue, 11 Mar 2025 02:43:10 GMT

It's still at 35.5 Mb/s this morning.

Re: Suspect router

Karl-TalkTalk — Tue, 11 Mar 2025 06:38:46 GMT

I'll get the router swapped out so we can rule that out. Another is on the way.

Karl.

Re: Suspect router

Qwghlm — Tue, 11 Mar 2025 09:42:09 GMT

Good morning Karl,

Excellent, thank you very much.

Steve

Re: Suspect router

Karl-TalkTalk — Tue, 11 Mar 2025 09:44:03 GMT

You're Welcome 🙂

Regards

Karl

Re: Suspect router

Qwghlm — Fri, 14 Mar 2025 09:14:30 GMT

I've now received and fitted the new router.

Unfortunately it's still disconnecting, this time at about 2:30 this morning, and my wife says she does hear some crackling on the line.

I have just run a line test and it's come up with

Download speed is 30 Mb/s

I'm sure Openreach just swap the badly performing lines to the okay ones when complains are made....

Re: Suspect router

Karl-TalkTalk — Fri, 14 Mar 2025 09:24:47 GMT

I've sent you a PM to confirm some details for an engineer.

Thanks

Karl.

Re: Suspect router

Karl-TalkTalk — Fri, 14 Mar 2025 09:50:12 GMT

engineer booked for Mon 17 March AM (8-1).

Thanks

Karl.

Re: Suspect router

Qwghlm — Sat, 15 Mar 2025 10:06:18 GMT

Just to keep you up to date.

I did receive a message stating that everything checked out and the case was closed unless I kept it open.

So I got into Talktalk chat to let them know that I had moved the router from my study to plug directly into the master socket, but the speed was still the same.

Went through a few things then saw your post via email that an engineer had been booked.

So I went to come here to let you know the date and time were OK, and also that moving the router didn't change anything.

However, on trying to log on, the 6 digit code wasn't received so I could not log on.

I told the chat guy at the the time and he said that because an engineer was booked I would not be able to log onto the community group, which I thought was very strange.

I'm still not getting the 6 digit code, but was able to find my way here by logging onto my main account and clicking the link to get here.

Speed at router

Re: Suspect router

Gliwmaeden2 — Sat, 15 Mar 2025 11:14:27 GMT

You are right, @Qwghlm, there shouldn't have been a problem logging in here!

Hope all goes well on Monday.

Re: Suspect router

Qwghlm — Sat, 15 Mar 2025 15:36:49 GMT

I'm still not getting the 6 digit code sent to me though.

Re: Suspect router

Gliwmaeden2 — Sat, 15 Mar 2025 16:25:50 GMT

Worth checking whether it goes to spam, @Qwghlm.

Mine is often delayed, but if I get my yahoo mail to search for Talktalk emails up to 6 months ago, it pulls up the new email.

Won't usually do it with just an ordinary search for emails from Talktalk but does work, strangely, by making the search dig deeper!

Re: Suspect router

Qwghlm — Sun, 16 Mar 2025 11:26:15 GMT

I check the spam folder as it always goes in there, as do the emails that let me know about posts.

The code arrives up to 12 hours or so late.

Re: Suspect router

Qwghlm — Sun, 16 Mar 2025 11:33:31 GMT

And this morning the router speed is up to 44 Mb/s

But because the router is now in the hall and my PC in the study is connected by Wifi the speed at my PC is still around 20 Mb/s