topic Re: Slow internet in Broadband

Slow internet

Tiarna2401 — Wed, 19 Mar 2025 10:58:04 GMT

My internet is being really slow or loses connection I’ve tried disconnecting and connecting it back and I’ve tried restarting it all but nothing working !

Re: Slow internet

Karl-TalkTalk — Wed, 19 Mar 2025 11:02:11 GMT

Can you please update your Community Profile to include your

Name
TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Do not post any personal information, account numbers or phone numbers publicly.

Thanks

Karl

Re: Slow internet

Tiarna2401 — Wed, 19 Mar 2025 11:33:48 GMT

I’ve added my name and phone number don’t know where to find my account number

why is not easier to contact someone directly ?

Re: Slow internet

Karl-TalkTalk — Wed, 19 Mar 2025 11:48:13 GMT

Line tests are clear at the moment. Are you using Wi-Fi when checking your download speed or do you have anything wired directly to the router, a laptop or PC etc ?

Thanks

Karl.

Re: Slow internet

Tiarna2401 — Wed, 19 Mar 2025 12:02:13 GMT

I checking the download speeds through the eero app on my phone and says everything is fine but when I’m watching something either on my phone or tv it keeps stopping

my partners pc is connected to the router

Re: Slow internet

Tiarna2401 — Wed, 19 Mar 2025 12:10:07 GMT

The pc as never affected the internet before and the internet is slow even when the pc is off

Re: Slow internet

Karl-TalkTalk — Wed, 19 Mar 2025 12:44:01 GMT

If you run a speed test from the PC, what speeds do you get.

If you just type speedtest into google, it will let you run a speedtest from there.

Karl.

Re: Slow internet

Tiarna2401 — Wed, 19 Mar 2025 17:13:06 GMT

Speed test on the pc also says normal

Re: Slow internet

Debbie-TalkTalk — Thu, 20 Mar 2025 08:20:02 GMT

Hi Tiarna2401

Have you tried powering down the router for a full 30 minutes?