topic Re: I can't connect to my new router interface in Broadband

I can't connect to my new router interface

eskijo — Fri, 21 Mar 2025 07:37:46 GMT

Hi I received a new router yesterday the router WiFi works ok but I can't connect to the router interface to Change password and settings etc.

Nothing works at all.

It just says wrong information username password.

The router is a Sagemcom Fast 5364-X-TY

5G4k100208

I hope you can help otherwise I will have to return it.

Re: I can't connect to my new router interface

Debbie-TalkTalk — Fri, 21 Mar 2025 07:45:36 GMT

Hi eskijo

I'm sorry to hear this.

Are you using the router admin password from the back of the router?

Have you tried factory resetting the router, using the pin hole reset for ten seconds?

Re: I can't connect to my new router interface

eskijo — Fri, 21 Mar 2025 07:57:06 GMT

There are two password one on a little pull out card and then a different one on a sticker on the back off the router it says router username admin then a different password.

I haven't done a factory reset yet.

Do you have a limited number of attempts before you are locked out?

Re: I can't connect to my new router interface

Debbie-TalkTalk — Fri, 21 Mar 2025 08:13:10 GMT

Hi @eskijo

I don't believe there is a certain number of attempts before being locked out. It would be worth doing the factory reset if you are still unable to login with the details on the sticker from the back of the router.

Re: I can't connect to my new router interface

eskijo — Fri, 21 Mar 2025 08:16:19 GMT

I'll give the reset a go thanks.

Re: I can't connect to my new router interface

Debbie-TalkTalk — Fri, 21 Mar 2025 08:17:21 GMT

Hi @eskijo

Thank you. Please let me know how you get on.

Debbie

Re: I can't connect to my new router interface

eskijo — Fri, 21 Mar 2025 08:35:51 GMT

Hi good news it works now thanks for your help.

Re: I can't connect to my new router interface

Debbie-TalkTalk — Fri, 21 Mar 2025 08:37:47 GMT

Hi @eskijo

Perfect, thank you for letting me know 🙂

Debbie