topic Re: External ip address-eero 6 in Broadband

External ip address-eero 6

Katen1 — Fri, 21 Mar 2025 09:27:45 GMT

External IP address not working on eero 6 set up.

How do I get this to work as now without any internet

Re: External ip address-eero 6

Debbie-TalkTalk — Fri, 21 Mar 2025 09:42:59 GMT

Hi Katen1

I'm sorry to hear this. Have you tried powering down the ONT and eero?

Re: External ip address-eero 6

Katen1 — Fri, 21 Mar 2025 10:05:25 GMT

Yes. Have done that 3 times. And it won't connect.

Re: External ip address-eero 6

Debbie-TalkTalk — Fri, 21 Mar 2025 10:08:19 GMT

Hi @Katen1

Ok, please can you add your name and TalkTalk account number to your Community Profile, I can then take a look at this for you.

What light is showing on the eero and ONT?

Re: External ip address-eero 6

Katen1 — Fri, 21 Mar 2025 11:29:07 GMT

Where do I add my name and account number?

The lights went to solid blue as per the instructions but then wouldnt connect and when I checked on the eero app and the external Ip address had a red exclamation mark.

Re: External ip address-eero 6

Debbie-TalkTalk — Fri, 21 Mar 2025 11:32:33 GMT

Hi Katen1

If you click on your Community username, then click on view user settings, then click on personal information.

You can then add your details to your profile. Please click the save changes button at the bottom of the page once you've added the details.

Thanks

Re: External ip address-eero 6

Katen1 — Fri, 21 Mar 2025 11:51:54 GMT

I have added this.

Re: External ip address-eero 6

Debbie-TalkTalk — Fri, 21 Mar 2025 11:59:08 GMT

Hi @Katen1

Thank you. I have passed this over to our faults escalation team and asked them to make contact as soon as possible.

Debbie

Re: External ip address-eero 6

Debbie-TalkTalk — Mon, 24 Mar 2025 06:52:24 GMT

Morning @Katen1

My colleague on our faults escalation team has advised that they have tried to contact you.

This fault needs to be raised to Openreach, so an engineer can investigate. Have you received a message from our faults team?