topic Tariff in Broadband

Tariff

Wulverghem — Fri, 21 Mar 2025 12:43:23 GMT

I am confused as to why my broadband direct debit for March 2025 is £51.70 when for February it was £36.42.

Also I have received an email telling my router is out of date. How do I get a new one?

Would be grateful is someone can me me to discuss

Re: Tariff

Divsec — Fri, 21 Mar 2025 13:05:20 GMT

Hi @Wulverghem your post has been escalated.

Have you any boosts which may have reached the end of their discounted period?

Is your router still doing a good job? If it ain't broke why fix it?😄

Re: Tariff

Arne-TalkTalk — Mon, 24 Mar 2025 12:19:11 GMT

HI Wulverghem

The extra charges where for calls made, as you did not have the boost on your account when you renewed via the one click email you where sent, I apologize that the removal of your previous calls boost wasn't explained. I will add a credit as an apology

I can see that it has now been added.

Regards