topic Correcting our Broadband drop-out in Broadband

Correcting our Broadband drop-out

Virgoan68 — Sun, 23 Mar 2025 09:17:28 GMT

We had an OpenReach engineer visit yesterday and he tested the incoming phone line and it was fine. He suggested we contact you at TalkTalk to get a new router as ours is very old. After he left we still experienced drop-out. Therefore please can you send us a new router?

Re: Correcting our Broadband drop-out

Divsec — Sun, 23 Mar 2025 11:54:19 GMT

Hi @Virgoan68 your post has been escalated and you should hear soon. In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here in the Community.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

Re: Correcting our Broadband drop-out

Debbie-TalkTalk — Mon, 24 Mar 2025 08:17:04 GMT

Hi @Virgoan68

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie