topic Re: TalkTalk Hub keeps randomly switching off in Broadband

TalkTalk Hub keeps randomly switching off

Grum-P-S — Sun, 23 Mar 2025 20:29:58 GMT

Hi, since this evening, my router keeps randomly powering off.
It has happened 4 times so far. I need to restart it with the power button.
The router is about 8 months old.
Does anyone have any suggestions please or does it need replacing?

Thanks for your time.

Re: TalkTalk Hub keeps randomly switching off

ferguson — Sun, 23 Mar 2025 20:32:40 GMT

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: TalkTalk Hub keeps randomly switching off

Grum-P-S — Sun, 23 Mar 2025 20:40:08 GMT

Ok, I have done that.
Thank you for the info and a speedy response.

Re: TalkTalk Hub keeps randomly switching off

ferguson — Sun, 23 Mar 2025 20:43:36 GMT

No worries, hopefully they will pick this up tomorrow.

Re: TalkTalk Hub keeps randomly switching off

Karl-TalkTalk — Mon, 24 Mar 2025 06:36:14 GMT

Hi Grum-P-S

I've a new router on the way to you, lets see if this helps.

Thanks

Karl.

Re: TalkTalk Hub keeps randomly switching off

Grum-P-S — Mon, 24 Mar 2025 08:28:53 GMT

Hi Karl, that's great to hear. Thank you for the rapid response, much appreciated.

I'll keep you posted.

Re: TalkTalk Hub keeps randomly switching off

Karl-TalkTalk — Mon, 24 Mar 2025 08:37:17 GMT

You're Welcome 🙂

Regards

Karl

Re: TalkTalk Hub keeps randomly switching off

Grum-P-S — Wed, 26 Mar 2025 12:24:52 GMT

Hi Karl,
New router arrived today.
Pleased to say that it has been on now for several hours with no issues.

Thank you again for your help.

Re: TalkTalk Hub keeps randomly switching off

Karl-TalkTalk — Wed, 26 Mar 2025 12:25:49 GMT

You're Welcome 🙂

Regards

Karl