topic Re: Talktalk broadband router no longer supported by manufacturer. in Broadband

Talktalk broadband router no longer supported by manufacturer.

Cardinal999 — Mon, 24 Mar 2025 19:36:55 GMT

I've received an email from Talktalk saying that although my router is working, I will no longer receive security updates, as the manufacturer no longer supports my model. What happens now?

Re: Talktalk broadband router no longer supported by manufacturer.

fr8ys — Mon, 24 Mar 2025 19:38:45 GMT

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: Talktalk broadband router no longer supported by manufacturer.

Chris-TalkTalk — Tue, 25 Mar 2025 07:41:42 GMT

Hi Carinal999,

Please see the following help article - https://community.talktalk.co.uk/t5/Articles/Telecoms-Security-Act-Unsupported-Devices/ta-p/3102538

It's fine to continue using the router for the time being and we'll be in touch with you soon with further details

Chris