topic Re: Solid orange colour randomly and no internet in Broadband

Solid orange colour randomly and no internet

Sardar1 — Mon, 24 Mar 2025 20:27:09 GMT

At around 6.45-7 the internet randomly stopped working and a solid orange colour appeared on my router I’ve tired to reset it but nothing has worked please can someone assist me.

Re: Solid orange colour randomly and no internet

Debbie-TalkTalk — Mon, 24 Mar 2025 20:49:02 GMT

I'm sorry to hear this. Have you checked our service status page for any issues in your area Service Status | TalkTalk Help & Support

Re: Solid orange colour randomly and no internet

UnderNDA — Mon, 24 Mar 2025 20:56:01 GMT

I seem to be on the same boat...

Connection test says it is ok (?), but the speed test gets stuck.

I did the 20+5 minutes reset cycle, and have been waiting for an expert to support for over an hour.

Re: Solid orange colour randomly and no internet

Karl-TalkTalk — Tue, 25 Mar 2025 07:56:25 GMT

If you start your own thread (new message), we’d love to help.

We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.

It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

Thanks

Karl