topic Re: Broadband solid amber light in Broadband

Broadband solid amber light

Cookies2021 — Mon, 24 Mar 2025 20:24:33 GMT

Hi all, our broadband has all of a sudden stopped working, there is a solid amber light, I have restarted it and still no luck, any advice please?

Re: Broadband solid amber light

fr8ys — Mon, 24 Mar 2025 20:37:43 GMT

Hi,

Unfortunately there is not a lot you can do. You could try a pinhole reset by putting a pin in the hole on the back until the router restarts.
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: Broadband solid amber light

Debbie-TalkTalk — Mon, 24 Mar 2025 20:46:48 GMT

I'm sorry to hear this. Have you checked our service status page for any issues in your area Service Status | TalkTalk Help & Support

Re: Broadband solid amber light

Cookies2021 — Mon, 24 Mar 2025 20:58:42 GMT

Hi Debbie,

The service status is good.

Re: Broadband solid amber light

Cookies2021 — Mon, 24 Mar 2025 21:00:13 GMT

I have tried to reset through pin whole a few times and it is still not working.

Re: Broadband solid amber light

Debbie-TalkTalk — Tue, 25 Mar 2025 07:40:42 GMT

HI @Cookies2021

Apologies for the delay.

The line test is clear, no faults detected.

Is the connection still dropping this morning?

Re: Broadband solid amber light

Cookies2021 — Tue, 25 Mar 2025 08:46:06 GMT

Everything is working fine now thank you!

Re: Broadband solid amber light

Debbie-TalkTalk — Tue, 25 Mar 2025 09:04:31 GMT

Hi @Cookies2021

I'm so glad to hear this.

Please let me know if you do experience any further issues.

Thanks

Debbie