topic Re: No internet in Broadband

No internet

Acberesford — Mon, 24 Mar 2025 21:13:19 GMT

After much testing I have discovered that the power adapter for the gfast Openreach modem has failed. I have tested with other adapters and the modem powers on again. I was wondering how I can get a replacement sent out. The current adapter is not an openreach adapter so it's a temporary measure for now

Re: No internet

Acberesford — Mon, 24 Mar 2025 21:23:27 GMT

It's the Openreach MT992 Modem by the way

Re: No internet

Chris-TalkTalk — Tue, 25 Mar 2025 11:35:47 GMT

Hi Acberesford,

We can't send replacement power supplies unfortunately but I can send you a replacement modem, it will be a different make and model though. Would you like me to arrange this?

Chris

Re: No internet

Acberesford — Tue, 25 Mar 2025 11:38:05 GMT

Hi Chris.

Would that need an engineer visit or is it something I can install myself?

Re: No internet

Chris-TalkTalk — Tue, 25 Mar 2025 11:39:07 GMT

You can install it yourself

Re: No internet

Acberesford — Tue, 25 Mar 2025 11:56:59 GMT

Ok that would be great if you could send one out.

Re: No internet

Acberesford — Tue, 25 Mar 2025 13:41:42 GMT

Are you going to send a modem out? What is the timeframe for it?

Re: No internet

Chris-TalkTalk — Tue, 25 Mar 2025 14:09:29 GMT

I'll order it now, you should receive it within a couple of working days

Chris

Re: No internet

Acberesford — Tue, 25 Mar 2025 14:12:40 GMT

Ok thank you

Re: No internet

Chris-TalkTalk — Tue, 25 Mar 2025 14:13:15 GMT

No problem