topic Re: No lights showing on Router in Broadband

No lights showing on Router

Spring123 — Wed, 26 Mar 2025 11:57:11 GMT

I have several times disconnected router, pressed reset button, checked all the plugs, initially showed orange light, now no lights displayed.

Re: No lights showing on Router

Chris-TalkTalk — Wed, 26 Mar 2025 12:04:52 GMT

Hi Spring123,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: No lights showing on Router

Spring123 — Wed, 26 Mar 2025 12:22:12 GMT

Have added details as requested.

Re: No lights showing on Router

Chris-TalkTalk — Wed, 26 Mar 2025 13:03:17 GMT

Thanks. Are there still no lights? The router is showing connected to the internet at the moment

Chris

Re: No lights showing on Router

Spring123 — Wed, 26 Mar 2025 13:09:52 GMT

Still no lights displayed.

Re: No lights showing on Router

Chris-TalkTalk — Wed, 26 Mar 2025 13:10:38 GMT

Do you appear to have an internet connection?

Chris

Re: No lights showing on Router

Spring123 — Thu, 27 Mar 2025 18:13:07 GMT

System is slow, buffering at times, have internet, still no lights on router.

Re: No lights showing on Router

Karl-TalkTalk — Fri, 28 Mar 2025 07:45:44 GMT

A new router is on the way to you, so we can rule out a hardware fault.

Thanks

Karl.

Re: No lights showing on Router

Spring123 — Fri, 11 Apr 2025 09:14:52 GMT

I have received the new router, please can I have a returns bag for recycling, thanks

Re: No lights showing on Router

siphosethu-TT — Fri, 11 Apr 2025 09:19:40 GMT

Hi there Spring123, I'll have that ordered for you. I'll send you a PM (Private Message) so you can confirm your address for me, and I'll have it ordered right away. Thanks😇