topic Re: Router No Longer Supported in Broadband

Router No Longer Supported

Fedup1232 — Wed, 26 Mar 2025 19:37:14 GMT

Hi,

I have also received the notification that my router is no longer supported by the manufacturer.

How do I get a new router ? I would rather this as soon as possible, rather than wait too long.

By coincidence, or not, my connection has kept dropping out over the last few days!

I have read the linked article about this subject, but it does not seem to give an indication of how to get the new router.

Any help would be much appreciated.

Kind Regards

Re: Router No Longer Supported

Divsec — Thu, 27 Mar 2025 06:44:22 GMT

Hi @Fedup1232 your post has been escalated. Out of interest who sent the not supported message and which model router is it?

Re: Router No Longer Supported

Chris-TalkTalk — Thu, 27 Mar 2025 07:01:45 GMT

Hi Fedup1232,

Please see the following help article - https://community.talktalk.co.uk/t5/Articles/Telecoms-Security-Act-Unsupported-Devices/ta-p/3102538

It's fine to continue using the router for the time being and we'll be in touch with you soon with further details

Chris

Re: Router No Longer Supported

Fedup1232 — Thu, 27 Mar 2025 17:02:37 GMT

Hi @Divsec

Thanks for the escalation - email came from

info@consumer.talktalk.co.uk

and I also got a letter through the post!

Regarding the router - sorry I am not at home at the moment, so can't check, but it will be old - I've been with TalkTalk since the Tiscali times!

Thanks again 😁

Re: Router No Longer Supported

Fedup1232 — Thu, 27 Mar 2025 17:06:47 GMT

Thanks @Chris-TalkTalk but I have already read that article, as I mentioned in my post.

My router has been playing up for a week or so, since I got the email, and internet has been patchy, so I was hoping I could get a new router asap.. Any help would be appreciated 😁.

Re: Router No Longer Supported

Karl-TalkTalk — Fri, 28 Mar 2025 07:48:09 GMT

A new router is on the way to you.

Regards,

Karl.

Re: Router No Longer Supported

Fedup1232 — Fri, 28 Mar 2025 12:40:37 GMT

Thanks @Karl-TalkTalk - much appreciated!

Re: Router No Longer Supported

Karl-TalkTalk — Fri, 28 Mar 2025 12:43:43 GMT

You're Welcome 🙂

Regards

Karl